Refund Policy
Thank you for choosing ParapetAccessPoint. We want you to be fully satisfied with every order placed through our website, parapetaccesspoint.xyz. This Refund Policy explains the circumstances under which refunds are issued, how refunds are processed, and the steps you should take to request a refund for your purchase. By placing an order with us, you agree to the terms described here.
1. Eligibility for refunds
Refunds are available for eligible orders when a product is not delivered, arrives in a damaged state, or does not match the item description on the order confirmation. Eligibility also applies if the food quality is substantially compromised due to issues outside your control, such as incorrect preparation or missing items stated in the receipt. In all cases, requests must be made within 7 days of delivery or the scheduled pickup time. Our team reviews each case individually to determine if a refund is warranted and to what extent.
2. Non‑refundable scenarios
Refunds are not provided for items that were offered as part of a promotional bundle when the customer chose to remove or substitute components. We also do not offer refunds for delivery charges when the order was fulfilled as described and delivered within the expected timeframe. In cases where a customer simply changes their mind after delivery, a store credit or discount on a future order may be considered at the discretion of ParapetAccessPoint.
3. How to request a refund
To initiate a refund, please contact our customer service team at +44 20 7946 0958 with the following information: order number, date of purchase, items in question, and a brief description of the issue. If possible, include photos of the delivered items showing any discrepancies, damage, or missing components. Requests submitted via email should reference the order number and be directed to our support team through the official contact channel on parapetaccesspoint.xyz.
4. Processing and timeframe
Once a refund request is approved, refunds are issued using the original payment method whenever possible. Processing times vary by payment provider and bank, but you can typically expect the funds to appear within 5–10 business days after approval. If your payment method cannot be refunded, we may offer a store credit or an equivalent value in £ for future orders. We will notify you of the outcome within 5 business days of receiving your request.
5. Partial refunds and adjustments
In some cases, a partial refund may be appropriate. For example, if part of a multi-item order was delivered correctly while another portion was affected, a proportional refund or store credit may be issued for the affected items. Any adjustments will be clearly communicated to you and reflected in the final refund amount. We reserve the right to refuse a refund if the evidence does not support the claim or if the request is submitted outside the stated window.
6. Exchange options
Instead of a refund, you may be offered an exchange for a different item of equal value or a credit toward a future order. If you prefer an exchange, please indicate this preference in your refund request. We will strive to provide a suitable replacement or alternative beverage option (for non-alcoholic choices) in line with your original order and dietary considerations.
7. Dietary and beverage considerations
As a family-friendly pizzeria, we offer a range of non-alcoholic beverages to accompany meals. If your order includes drinks, and you encounter an issue, please describe the beverage type and your preference for a substitute. We aim to group credit or refunds to the original order to simplify reconciliation. If a beverage item was unavailable at delivery, we will offer a suitable alternative such as juice or lemonade rather than alcoholic options.
8. Changes to this policy
We may update this Refund Policy from time to time to reflect changes in our processes, legal requirements, or customer feedback. The latest version will appear on our site at parapetaccesspoint.xyz with last updated date noted for transparency. For questions about the policy at any time, contact +44 20 7946 0958 or visit our support page.
9. Contact and jurisdiction
All refund requests and inquiries should be directed to our customer support team. Inquiries submitted through parapetaccesspoint.xyz or by phone at +44 20 7946 0958 will be handled in accordance with this policy. This policy is governed by the laws of United Kingdom, including regulations applicable in London and W1A 1AA, and does not affect your statutory rights. If you have a concern that cannot be resolved directly with us, you may seek further guidance through your local consumer protection authority.
Note: This document is designed to apply to orders from ParapetAccessPoint and is tailored for a pizza business. We strive to provide prompt and fair resolutions to every refund request and appreciate your patronage.
Last updated: 2024-11-15